How to almost get ripped off by eBay itself, instead of a seller…

Well, I got nowhere with the seller on that card file in my previous post.  I offered to accept a partial, if significant, refund of the purchase price.  I said I’d accept a rebate of $145 out of the original $195 purchase price.  I’d use the rest to repair the card file, and buy either custom cut cards, or find a source of A7 size cards to use in it.  But, no dice.  So, I escalated the case to the eBay resolution center.  Including a link to my previous post, of course.  That allowed me to say whatever I wanted, add photos, with no character count limit.  I was going to get nothing from the seller, but I had a pretty good chance (at least a non-zero chance) of getting satisfaction by escalating it.

I won the escalation.  eBay emailed me a link to print a return shipping label, and instructed me to return the card file to the seller for a complete refund.  So I did just that.  I packaged it so well it can be kicked out of the airplane and be just fine.  Things were looking up.  I posted that thing back on Monday.

Then, on Tuesday, I got another “Final decision” from eBay in an email telling me the case was closed in the seller’s favor.  After they told me otherwise, and instructed me to return the item, which I did.  You can bet I was fucking hot. I sent a “What the fuck?” email to their resolution center.  Not satisfied with that, I wanted to chew someone’s ass on the phone.  After finally finding a damned phone number to call them, I got them on the line.

They wanted to re-review the entire case, which I interrupted with “Why are we doing this?  You already made a “final decision”, and I have followed your instructions to return the item.  Any details of the issue between the seller and me are now irrelevant.  This problem is now owned by eBay.”  Well, the woman on the phone wasn’t too pleased with that, and insisted we once more plow through the case.  After being on hold for a couple minutes, she came back to tell me that my appeal had been granted.

As if they were doing me some big fucking favor or something.  Bullshit.  They fucked up.  In fact, she admitted that the person who sent that last “final decision” made the error.  They actually refunded my purchase price immediately, without waiting for the seller to receive the item.  “Your appeal is granted.”  Fuck that.  I was going to win this one way or the other.  The easy way, or the really easy way.  If I’d have had to, I’d have disputed the charge and put a stop to it at the payment source.

I had a few things in my favor.  The facts.  The email traffic.  A bad fucking attitude.

So, to their credit, eBay fucked up.  Then, they fixed it.  This, while dealing with me, a really pissed off asshole on the other end of a telephone.  They did OK.


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